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Privacy Policy

Delivery , Payment and Disclaimer
 
Shipping and Terms
Take advantage of free shipping :
• Orders over 50.00 euros enjoy free shipping if your weight is less than or equal to 15 kg ( 15 kg or volumetric ) .
 
• Shipments to Balearic be carried out only in the event of less than or equal to 14 kg Shipping Shipping is via maritime service , being the waiting period of 48 hours to Mallorca and 72 for the rest of islands.
 
• In the Canary Islands Free Shipping is via Post Blue Package being delivered within 7 business days plus the customer must pay at home IGIC tax Canarian Government .
.
availability :
• Immediate availability Products : All orders placed before 16pm will come that afternoon if available in our facility and receive the customer throughout the day .
• Products available 24 hours, those products are not yet being in our facilities can dispose of them within 24 hours . In this case if you use the messaging client will receive it within 2 days.
• Top Products Availability : these are imported products, tailored , centralized national distribution , etc . While most of our catalog of products are immediately available or 24 hours , some may take longer than two days. In this case we will contact the customer via e- mail or phone to inform you upon departure from our facilities .
Product Availability
• Most of the products found in our store, for those cases where it is not so try that the delivery date is not more than 72 hours.
• In some of the imported products that handle special order , we will contact you to notify you of the delivery date.
Answers to common questions
 
- Can I choose the day and time of delivery ? Yes , if it suits you specify a day and time certain delivery , simply indicate in the comment field you will encounter when ordering .
 
- Can I delivered in a different direction that I have as a customer? Yes , when you order you will be asked where you want to receive it (eg . Workplace , holidays, etc. )
 
- How I can know the total shipping costs ? When confirm the order before you specify the shipping .
 
- What if when the courier arrives no one is home ? The courier company will contact for a second free delivery. It is therefore important that the phone you have in your customer profile is updated .
 
Ship Messaging 24/48 Hours ( Business : SEUR , TIPS POST @ Y )
 
 
Payment
* Credit Card
 
We advise you to pay by credit card as it is the fastest way to order because you do not need to check that you have received the money as in the case of transfer or check , and there is no extra cost to the customer as in the case of cash on delivery .
We want to emphasize that it is a completely safe environment and poses no risk to the customer and payment is made ​​directly through the Web page of La Caixa . Being thus at no time has MascotasAlfalfa.com data link with the customer's card .
 
Cards Accepted :
Visa, Mastercard, Maestro and 4B 4B .
* Bank Transfer
 
Once the order is made ​​payable . The order will begin processing after payment verified .
 
Recipient of payment:
Pets Alfalfa

Poligono Industrial Gandul

C /Carpintero nº50

41510 Mairena del Alcor (Sevilla)

 
 
 Bank transfer to :
 
LA CAIXA 2100 2590 36 0110519124
 
The order will be shipped once we have verified that the money is in the bank account, which can delay a little the same .
You need to specify the client name and order number on the concept of transfer and if you want to speed up your order please send the scanned copy of the e- mail transfer [ info@mascotasalfalfa.com ]
 
ATTENTION : No entry will be accepted checks or the like, in any of our bank accounts.
* COD
In this mode of payment you pay the dealer to receive the order at home.
 
This payment method carries an additional cost of 3% of the item price , with a minimum of 3 € because of the commission of the delivery company .
 
Only accepted Peninsula and Balearic Islands
* Paypal
One of the most effective to protect yourself from identity theft is to maintain , to the greatest extent possible, the privacy of your personal and financial information methods. One of the unique advantages of paying with PayPal is that merchants receive payments without ever seeing the information of your credit card .
 
 
SHIPPING
 
 
 Features orders Shipping Costs
Orders over 50 € FREE
Orders less than 50 EUR 8,5 €
No restrictions on weight or volume.
 
 
 
 
Peninsula , Balearic Islands and Portugal will send by courier transportation system, TIPS AND POST @ . Delivery is in 24/ 48 hours from when the order leaves our warehouse in Peninsula. In Balearic no shipments of over 14 kilos are made. In the Balearic Islands and Portugal (except Lisbon and Porto) 48 hrs are needed.
 
In the Canary Islands , Ceuta and Melilla will be shipping by USPS . Delivery will be made 3 to 5 business days in Ceuta and Melilla and Canary Islands 8 business days.
 
 
 
PRIVACY AND SECURITY
According to the Organic Law 15/1999 of December 13 , Protection of Personal Data ( Data Protection Act ), we inform you that by filling in forms, your personal data will be stored and processed in an automated file name : , which is responsible , NIF / CIF: henceforth . File registered in the General Data Protection Register number .
The main purpose of this file is to maintain the contractual relationship with our clients , facilitate the processing of orders, statistical studies , as well as sending information regarding the products and services marketed by will ask only those data necessary to provide the service required and will be used solely for this purpose.
Ensures confidentiality of the data divulged and guarantees that under no circumstances shall be transferred to any other use without prior express consent of our clients . Because keeping backups of their data in the United States, you acknowledge that you will be transferred to that country and accept unequivocally , otherwise we can not register it as a client.
At all times , the client has the right to access, rectify or cancel in info@mascotasalfalfa.com
LEGAL TERMS
1. Overview
Unless special agreement evidenced in writing , sending the request by the Customer implies your agreement with these terms and conditions of sale. No provision made by the Customer on the terms of purchase, bills , receipts or other documents differ from those unless it has been expressly accepted by the Company in advance. The information contained in catalogs and price lists are only indicative. It may modify at any time without notice , depending on developments in economic conditions , in order to have timely informed the customer of such changes
Two . orders
All orders may be made in writing or by telephone. An order is not final until it is approved by the board . Any stipulation to repeal or supplement these general conditions of sale shall be deemed accepted by the Customer if no reply in writing from this
Three . prices
Customer Prices charged for goods will increase with the taxes . Particular orders and products that are not listed in the fee will be billed at the price in the commercial proposal also increased by the appropriate fees.
April . Retention of title - Risks
4.1 . Ownership of the goods delivered until full payment of the sale price, interest, costs , etc. are expressly reserved . Consequently , it is considered not made the payment , the present disposition of bills of exchange , promissory notes , checks or any other title that creates an obligation to pay until they reach a successful conclusion in the collection of such documents.
4.2 . However , risks are transferred to the Customer from the delivery of the products. The Customer agrees to the custody of the goods and sign the relevant insurance to cover the damage and casualties that can be caused to the products .
4.3 . If you suspend payments , he may reclaim the goods . The account amounts previously paid will remain in power by way of penalty clause .
 
May . resolutive clause
5.1 . The total or partial breach by Customer of any of its obligations , failure to meet any payment when due , a delay of the Customer in payment and , in particular , knowledge of their protest or a security over all or part of your business may require, at the discretion of , first , the expiration of the period and therefore the immediate payment of the outstanding amounts and the disruption of supply and, secondly , the termination of all contracts course .
5.2 . The termination of contracts will occur automatically and without judicial formalities within seven (7 ) days from shipment to Customer of the payment , by registered letter with acknowledgment of receipt, stating the intention to use this clause.
5.3 . Should give effect to this clause , or their representatives are expressly authorized to enter the premises of the Customer to recover the products affected by the application of paragraph six.
6. Guarantees and Returns
The repayment period is 7 days from the date of delivery of the order . Items must be in perfect condition and in original packaging . Return shipping costs will be borne by Pets Alfalfa in the case of defective products or the customer in the event that it is a voluntary return by this . Under the law returns objects that can be immediately reproduced or copied character (books, tapes, ... ) , products intended to cleanliness and hygiene, which by their nature can not be returned or not accepted des have been sealed , except in cases where the goods arrive broken or defective .
 
For return in case of malfunction it is necessary that the detail in the delivery note at the time of delivery.
 
In the event that the return is voluntary by the customer without the product is defective , you could do it but the courier charges would be borne by the customer. The money will be refunded as soon as the product is received and it is found is in good condition.
 
7 Export Control
7.1 . Customer acknowledges that any products (* ) sold by itself or under license from, is it under the export control regulations in force in the United States and Spain . You agree not to export or re-export , directly or indirectly , the product to individual countries or end users as well as for use subject to the restrictions of the regulations cited . (Non -exhaustive list of currently denied countries : Cuba , Federal Republic of Yugoslavia , Serbia and Montenegro , Iran , Iraq , Libya , North Korea and Syria ) .
7.2 . You agree not to transfer or sell the licensed product to an end user can use the direct or indirect product to nuclear , chemical or biological purposes as specified in the text USEAR778.3 ( b) (1 ) ( 2) and ( 3) . The Client also agrees that the product is not intended for design, development, production or use of missiles or missile projects .
(* ) The term product means the product itself , parts thereof , as well as documentation to and concerning the same .
8 Strength greater
The parties shall incur no liability for any failure due to force majeure. The fulfillment of the obligation will be delayed until the cessation of force majeure . If the force majeure lasts longer than two (2) months contract may be rescinded at the request of both parties , without any compensation .
10 additional
10.1 . These general conditions of sale and signed contracts are governed by the applicable law.
10.2 . Any dispute concerning the interpretation or enforcement of the general conditions of sale and any contract signed with a client shall be the exclusive jurisdiction of the Courts .
CONDITIONS
Information and Exclusions
  Makes every effort to ensure that the information contained in this website is accurate and current.
Not responsible for errors or omissions that may exist on the page.
You can not control the use that the user gives the information and thus will not be responsible for any damages , whether direct or indirect that may arise from or be connected with the use of this information
In no case will be affected rights as a consumer can legally given to the customer .
. You can not review or have reviewed all sites linked to this , so it is not responsible for their content.
The risks arising from the consultation of such websites linked to this are for the users, who must abide by the terms and conditions of use of the visited web pages.
 
correspondence
Any content or information to this website by any means will be considered non -confidential and public , so it may be distributed, stored or used by and its group companies for any purpose, including developing, manufacturing and marketing of their products.
Do not send to this site or from the same or any illegal content , intimidating , defamatory , libelous , defamatory , obscene , scandalous , provocative , pornographic , profane or any other information that could lead to civil or criminal liability in the territory to which this website refers .
 
Brands
The trademarks and logos displayed on this site are trademarks and registered as third in both registered and can not be used in any advertising or other publicity materials relating to the distribution of any information or content taken from this website without the prior written consent of the trademark owner .